BOOKINGS: Bookings must be made care of CASA DI MONTE- E.mail firstname.lastname@example.org. Bookings shall be considered valid under the following conditions:
1) Advanced-payment of 40% of the total amount due. This pre-payment can be made by means of bank transference, and within the deadline we will write you; if you fail the deadline, we reserve ourselves the right to cancel your booking. The total balance is due on arrival to our place, before the start of rental and it can be paid only cash.
2) On our receipt of pre-payment, we will send the client his booking confirmation, valid for the names and the period written thereon. It is prohibited to transfer the booking to others or to show up in a greater number of persons than those indicated. In these circumstances the owner can refuse access to the persons in excess or may decide to cancel your booking without notice; in any case, the pre-payment will not be refunded.
Please note that if you realize that more persons will be in your group than the number communicated to us upon booking and confirmed by us on your booking-voucher, we suggest you to inform us immediatelly, so that we can do our best to accommodate the extra persons in our property (very likely, in this case the rental price will increase, because it also depends on the number of persons). In the case that, after having received the booking-voucher from us, you will realize that you will show up in a smaller number of persons than the number confirmed by us on your booking-voucher, discounts will not apply and the rental price will remain the one confirmed by us on your booking-voucher.
CANCELLATION POLICY: Should the client decide to cancel his booking, the advanced-payment will not be refunded to the client, unrespectively of the date on which he should decide to cancel. The waiver must be made in writing (registered letter or fax or email), if not the client is subjected to a penalty of 100% of the amount due for the whole booking. We reserve ourselves the faculty to substitute the accommodations booked with an offer of equal value in the event of serious unexpected occurrence. In the event of force majeure (war, natural calamity, fire, etc.) we can cancel the contract and fully reimburse the sum paid. In case of cancellation from 15 to 0 days before of arrival date, in addition to losing the advanced-payment of 30%, the client is also obliged to pay us an additional a penalty of 20% of the amount due for the whole booking.
DEPOSIT: On arrival, the client must pay the owner or his appointee a deposit of Euros 500,00 cash . The deposit will be returned at the time of departure, but for holding back sums owed for any damage caused or for expenses not included in the contract (dinners, extra cleanings and so on). In the event the deposit is not paid by the client, the owner or his appointee reserves the right to refuse the keys. On arrival, clients should hand to the owner or his appointee the passports or ID cards of all the persons that will be guested in the apartment.
RULES: Arrivals & Departures: Arrivals are expected between 2:30 pm and 8:00 pm. Departures must be on mornings, by and no later than 10:00 am. In case of late departures (not authorized by us), the client will be requested a fee of 100,00 Euros per each hour of delay (or parts of hour). Different arrival hours or departure times must be discussed and authorized directly by the owner. If you inform us in advance, we are flexible regarding the check-in time.
BEHAVIOUR: The tenant undertakes to occupy the accommodations respecting the rules of a good neighbour. The apartments are handed over to the client clean and in order. The client who does not intend to accept the condition of the rented accommodations, or in case he has some complains regarding it, must do so at the moment he enters, in the presence of the renter or his appointee. Animals or pets are not admitted, unless you will inform us before and in this case we will write on your voucher the number of animals admitted. It is forbidden to guests to wash their cars inside our property (automatic car-wash points are few kms far from our property).
SWIMMINGPOOL & HEATING: In our property we have a private swimming-pool for our guests. The period of availability is from the 1st of May to the 30th of September. Dates may vary according to weather conditions. In case of bad weather no refunds will be done to clients. In case, for any reason, we will not be able to open the swimmingpool in the standard periods as described above, no refunds will be done to clients. The period for the operation of heating is regulated by the Italian law and only in special cases of climatic adversity is the competent province delegated to make any exceptions.
EVENTUAL LEGAL CONTROVERSIES: For any legal controversies, the Court of Florence shall have exclusive competence. Booking itself implies knowledge of the rental conditions and involves their acceptance without reserve or exceptions. The person who makes the booking shall be held responsible for the rental.